FAQ

Q1.  What are your turn round times?
A. That depends on what you want us to do.  Typically we will ask you how soon you need your printing back, and we’ll make sure it’s ready when you want – even if the job is last minute!
If your job is copying then we can often provide a ‘same day’ service.
If your job is full scale printing then we will complete no later than 5 working days after proof approval.

Q2.  Do you deliver?
A. Yes, we provide a delivery service for our customers. 

Q3.  What geographical area do you cover?
A. We generally cover the South East, but we have customers from Birmingham and other parts of the country.

Q4.  How can I be sure of the quality of your printing?
A. Because we guide our customers through the process, making sure they’re happy every step of the way, they know that the finished product will be excellent.  In fact we offer the guarantee that if a mistake has been made that is clearly down to us, we will re-print your order at no extra cost.

Q5.  Do you do colour copying?
A. Yes we do, in fact we offer the complete range of printing services so we’re not just a copy shop.

Q6.  Do you need artwork to be provided?
A. No we don’t.  Of course we’ll be delighted to accept your artwork, but since we do offer the complete range of services, our own design team can create cutting edge designs for our customers if they wish.

Q7.  What file formats do you accept?
A.  We will accept just about any format be it Mac or PC based, including Microsoft Publisher.  You can supply a disk or send us an e-mail with your attachments.  We pride ourselves on our flexibility and ability to copy or print from any source material provided.

Q9. What is a Pantone Colour?
A.  The Pantone colour-matching system is a universal colour standard used to specify individual colours, to ensure continuity when printing colour. Each has its own individual number.

Q10. What is a 4-Colour Process?
The four-colour process refers to the four colours used in printing.
These are not the primary colours you learnt in school:
: cyan (C)
: magenta (M)
: yellow (Y)
: black (K)
You may also hear this system referred to as the CMYK system, where each letter stands for a different colour - K (the Key colour) is used to represent black to prevent confusion with brown and blue.

Q10. What is conventional lithographic printing?
A.  Lithographic printing is the term given to a process that uses plates, ink and water to create images onto a wide selection of stocks. Lithographic printing is still the most cost-effective printing method for longer print runs. Conventional lithographic printing will never be replaced entirely by digital printing.

Q11. What is Digital Printing?
A. Digital printing is where files are sent direct from the digital file to the output device without the need of plates.